Refund & Returns Policy – feltlite

At feltlite, we take pride in crafting high-quality, handmade seagrass bowl baskets with care and sustainability in mind. We understand that sometimes things don’t go as planned, and we’re here to help with a fair and hassle-free return policy.

Returns & Exchanges

Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we regret that we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your basket must:
✔️ Be unused and in its original condition.
✔️ Be in the original packaging to ensure safe transit.
✔️ Include a receipt or proof of purchase.

Items Not Eligible for Returns

Due to the handmade nature of our products and hygiene considerations, we cannot accept returns for:
❌ Customized or personalized baskets.
❌ Baskets that have been used, altered, or damaged after delivery.
❌ Clearance or final sale items.

Refunds

Once we receive and inspect your return, we will notify you via email whether your refund is approved. If approved, your refund will be processed within a few business days and credited back to your original payment method.

If you haven’t received your refund after a reasonable time:
🔹 Check your bank account.
🔹 Contact your credit card company (it may take time for the refund to be posted).
🔹 Contact your bank regarding any processing delays.
🔹 If you still have issues, reach out to us at [email protected].

Partial Refunds

Partial refunds may apply if:

• The returned item is not in its original condition (e.g., damaged or missing parts not due to our error).
• The return is initiated more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us at [email protected] with photos of the issue, and send the item to: 308 Richland Avenue Wheeling, WV, USA.

Gifts

🎁 If your item was marked as a gift at purchase and shipped directly to you, you will receive store credit for the return.

If the item was not marked as a gift, or if the giver had it shipped to themselves first, the refund will be sent to the original purchaser.

Shipping Your Return

📦 To return your item, please mail it to: 308 Richland Avenue Wheeling, WV, USA.

🔸 Return Shipping Costs: Customers are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

🔸 For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.

Need Help?

We’re happy to assist with any questions about refunds and returns. Contact us at [email protected], and we’ll do our best to help! 💛